FAQ – Frequently asked questions

Nothing. The delivery is free in France, Belgium, Switzerland and the Netherlands, with no minimum purchase.

Your order is shipped within 48 to 72 working hours after payment, then delivered in 7 to 14 working days in France, Belgium and Switzerland. These times may stretch slightly during busy periods.

As soon as it ships, you receive an email with your tracking number and the link to track your parcel. More info on the page Order tracking.

Yes, you have 14 days after receiving it to change your mind. The item must be in its original condition, with its accessories. Write to us to get the return address; return costs are at your expense. The refund arrives within 7 to 14 working days after checking. Details in our refund policy.

Send us a photo and your order number at contact@acheterparapluie.com. You benefit from the legal guarantee of conformity: we’ll find the solution with you (replacement or refund).

Write to us with your order number and, if the parcel is damaged, a photo. We open an investigation with the carrier, then resend the item or refund you.

Bank card Visa, Mastercard and American Express, as well as Apple Pay and Google Pay. Payment is 100% secure and the prices shown include VAT.

Yes, as long as it hasn’t shipped. Contact us quickly via the Contact page with your order number.

To always have it with you: mini umbrellas. To open it with one hand: automatic umbrellas. Against the wind: storm umbrellas. To shelter two people: large umbrellas. For children: our children’s umbrellas.

Let it dry open, away from a heat source, before folding it. Store it dry in its sleeve: the canopy and frame last much longer.

Yes. Write to us after your purchase with your order number and billing details.

For a company, event or wedding, write to us with the models and quantities: we’ll reply with a proposal.